Returns and refunds

We hope you are satisfied with your purchase from BaMi Pet. If something doesn't feel right, we're happy to help.

Right of return

You have the right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer legislation.

Product condition

For a return to be approved, the product must be unused and returned in its original packaging.

For hygienic reasons, opened or used products cannot be returned.

Return shipping

When returning an item under the right of withdrawal, the customer is responsible for the cost of return shipping.

Refund

Once we have received and approved the return, the amount will be refunded to the same payment method used for the purchase.

The refund may take a few business days depending on your bank or payment provider.

Complaints

If you have received a damaged, defective or incorrect product, please contact us as soon as possible and we will help you find a solution.

In the event of an approved complaint, BaMi Pet will cover the return shipping cost.

Contact

Do you have questions about a return or complaint?

📧 hello@bami.pet

You are also welcome to contact us via our contact page.